Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.3
Location
9.3
Service
9.0
Dining
7.0
Guest reviews
8.2/10
based on 19 reviews
8.4
8.4/10 based on 204 reviews
Ronald
United States,
September
2023
8.2/10
I had a mixed experience at the hotel. While the breathtaking view of Jungfrau from the back terrace was like a slice of heaven, the thin walls in the rooms allowed noises from other guests to disturb my peace at times. The rooms were clean and comfortable. The service was impeccable, with very friendly and accommodating staff, especially helpful when I had an issue with lost luggage. The location was fabulous, offering easy access to hiking trails, mountain biking routes, and nearby attractions. The dining options were good, although the menu repeated daily. Overall, a pleasant stay with a few drawbacks.
Rooms
8.0
The rooms were comfortable and clean, but the thin walls made it easy to hear other guests.
Service
9.0
The service was exceptional, with the staff being friendly and accommodating, taking great care of the facility.
Location
9.0
The location was fabulous, providing easy access to hiking trails, mountain biking routes, and nearby attractions.
Dining
7.0
The dining experience was good, with delicious meals, although the menu remained the same daily.
Facilities
8.0
The hotel had well-maintained facilities that enhanced my overall experience.
Edward
United States,
July
2023
8.2/10
I had a wonderful experience at the hotel. The rooms were clean and adequately sized, and the balcony provided a nice touch. The service was superb, adding tremendously to our stay, especially when we faced an issue with lost luggage. The location was fantastic, offering great hiking opportunities, and the dining experience was good overall, despite some minor drawbacks. The facilities were in good condition, making my stay enjoyable overall.
Rooms
8.0
The rooms were clean and adequately sized, with a nice balcony.
Service
9.0
The service was superb and very helpful, contributing significantly to our stay.
Location
9.0
The location was wonderful, with great hiking opportunities and welcoming staff.
Dining
7.0
The dining experience was pleasant, with continental-style meals.
Facilities
8.0
The hotel facilities were well-maintained and added to the overall experience.
David
United States,
June
2023
8.6/10
I was thrilled with my stay at this hotel. The room exceeded my expectations with its beautiful decor and comfortable ambiance. It was perfect for a good night's sleep after long days of exploring. The location was ideal, being close to the cable car station, supermarket, and picturesque trekking trails. The service was top-notch, with staff going above and beyond to ensure our comfort. The dining options were good, although breakfast could offer a bit more variety. Overall, a wonderful experience that I highly recommend.
Rooms
9.0
The room was beyond my expectations with a beautiful, well-decorated, and very comfortable space.
Service
9.0
The staff was friendly and attentive, making sure all our needs were met.
Location
10.0
The hotel's location in beautiful Mürren was perfect, offering easy access to the village, hiking trails, and mountain biking routes.
Dining
7.0
The dining experience was satisfactory, with good continental options, though a bit limited for breakfast.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
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